Billing Specialist - LWI

McLarens; City of Westminster; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global insurance services provider is seeking a Billing Specialist to manage WIP and billing for adjusters in a hybrid role. This position involves ensuring timely timesheet submissions, processing invoicing across multiple currencies, and achieving revenue targets. Ideal candidates will have extensive billing experience, strong Excel skills, and a proactive client-focused approach. Join a team that values expertise and responsiveness, making a difference in client service delivery.

Qualifications

• Significant experience in billing, in a fast-paced, high-volume environment.
• Excellent IT literacy and proficiency in advanced Excel functions.
• Ability to think critically and resolve queries.

Responsibilities

• Manage WIP and billing activities for adjusters.
• Process and ensure timely submission of timesheets.
• Work toward achieving monthly revenue targets.

Skills

Billing experience

Advanced Excel skills

Client relationship building

Query resolution

Proactive attitude

Tools

ECF/Class System

Bespoke accounting systems

Job description

This is a hybrid role reporting to the Billing Manager within the Finance Department at our London Headquarters. Reporting to the Billing Manager you will be responsible for ensuring Adjusters submit their timesheets, drafting, agreeing and issuing invoices on our system and issuing to customer and reducing WIP DSO and WIP Bad Debt across LWI.

Responsibilities

• Managing WIP and billing activities for a portfolio of LWI adjusters
• Ensure adjusters submit timesheets in a timely manner and processing to our system
• Work towards monthly group and individual revenue targets.
• Reducing aged WIP within your area.
• Ability to work in multiple currencies billing companies in various countries.
• Adhering to strict market/client requirements for billing
• Working with credit control team and insurers, resolving invoice queries
• Working closely with Adjusters, Insurers and Brokers
• Uploading invoices onto various portals including Legal X.
• Seek assistance from adjustors to resolve any outstanding issues.
• Work with adjusters to ensure correct fee reserves are processed to ECF
• Process LWI fees into Class, ECF and Gemini.
• Keeping systems/master data updated with comments as invoices issued to clients.
• Assisting overseas LWI offices with complicated billing.
• Completing reports for various areas of the business.

Key Performance Indicators

• Achieving individual billing target
• Reducing WIP Days Outstanding
• Reducing the WIP provision/aged WIP

Qualifications

• Significant demonstrable experience in billing, working in a fast-paced, high-volume environment.
• Ability to follow set processes but also be able to "think outside the box" to resolve a query or chase a client.
• Accurate recording keeping.
• Excellent work ethic with a proactive attitude.
• IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
• Having worked on various accounting or bespoke systems. And internal data management systems.
• Excellent query resolution and the ability to use all systems available to resolve the queries.
• Client-focused, good at establishing and building relationships.
• Experience in raising billing issues with senior staff.
• Experience in organising work to ensure objectives are met.
• Able to communicate in a clear, professional, concise, and structured manner internally and with clients.
• Enjoy working in a team and independently.
• Ability to self-motivate and self-manage their workload.
• Enjoys challenges and resolves queries with a positive attitude and persona.

Advantageous

• Experience with complicated billings/collections in a professional services environment
• Experience with the ECF/Class System
• Legal or Insurance billing

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services. For more information, please visit: www.mclarens.com