Billing Back Office Team Lead - Customer Care

South West Water; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A utility company in Exeter is seeking a Team Manager for their Billing Back Office Team. You will lead a dynamic group of Customer Care Representatives, ensuring high standards of service and performance. Ideal candidates are proactive leaders with experience in customer service management. This role offers a competitive salary starting from £32,267 and generous benefits, fostering a culture of inclusion and excellence.

Benefits

Generous holiday allowance

Cycle to Work scheme

Free car parking

Discretionary bonus

Competitive pension plan

Access to employee assistance programs

Perkbox discounts

Qualifications

• Previous experience managing or leading a customer service or back-office team.
• Strong people management and coaching skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Lead and motivate a team of Customer Care Representatives to achieve performance targets.
• Manage daily workloads and ensure service quality standards.
• Provide coaching and feedback for continuous team development.

Skills

People management

Coaching

Communication

Data analysis

Attention to detail

Job description

A utility company in Exeter is seeking a Team Manager for their Billing Back Office Team. You will lead a dynamic group of Customer Care Representatives, ensuring high standards of service and performance. Ideal candidates are proactive leaders with experience in customer service management. This role offers a competitive salary starting from £32,267 and generous benefits, fostering a culture of inclusion and excellence.