Billing & Accounts Officer

i-Jobs; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A financial services firm in the UK seeks a dedicated Billing & Accounts Officer to manage service charge accounts and provide excellent customer service. Responsibilities include processing payments, collaborating with team members, and handling correspondence. Ideal candidates will have a strong customer focus, excellent communication skills, and proficiency in Microsoft Office. The role offers a competitive hourly rate of £17.39 and a flexible work schedule, ensuring a dynamic working environment.

Qualifications

• Experience in customer service and commitment to excellent service.
• Ability to manage multiple tasks under pressure and meet deadlines.
• Proficient communication skills and numerical abilities.

Responsibilities

• Manage service charge and major work accounts promptly.
• Provide payment options and refer leaseholders to advice sources.
• Process refunds and manage payment methods effectively.

Skills

Customer-focused experience

Ability to work under pressure

Strong written and verbal communication skills

Good numeracy, literacy, and IT skills

Ability to work independently

Education

GCSE Maths and English at Grade C or above

Tools

Microsoft Office

Job description

Billing & Accounts Officer

Location: Carshalton Road, Sutton, SM1 4LE

Start Date: ASAP

Contract Duration: 3+ months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £17.39 per hour

Job Ref: OR19188

Job Responsibilities

• Manage service charge and major work accounts promptly.
• Provide payment options and refer leaseholders to advice sources if needed.
• Refer debts to external solicitors when appropriate.
• Recommend debts or credits for write-off or write-on.
• Process refunds for accounts in credit.
• Encourage and manage direct debit payments.
• Take payments over the phone using debit or credit cards.
• Support the team during busy periods and work flexibly.
• Collaborate with SHP staff for essential customer services.
• Attend resident forums and meetings as required.
• Assist in calculating service charge actuals and invoice processes.
• Respond to correspondence and complaints promptly.
• Achieve personal and team targets and participate in initiatives.

Person Specifications

Must Have

• Customer‑focused experience and commitment to excellent service.
• Ability to work under pressure and meet deadlines.
• Strong written and verbal communication skills.
• Good numeracy, literacy, and IT skills, including Microsoft Office.
• Ability to work independently and as part of a team.

Nice to Have

• GCSE Maths and English at Grade C or above, or equivalent.
• Full UK driving licence and access to a vehicle.
• Business insurance for own car.

DISCLAIMER

By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.