Bilingual Secure Certificate Associate

GoDaddy; Nottingham; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A leading domain and hosting provider is seeking an enthusiastic Associate for their Secure Certificate Services department in Nottingham. This hybrid role involves both remote work and office attendance, assisting customers with SSL certificate validation. Ideal candidates should be fluent in English and Spanish, have excellent communication skills, and be detail-oriented. The position offers a competitive benefits package and the opportunity to contribute to a diverse culture focused on empowering entrepreneurs.

Benefits

Paid time off

Retirement savings plans

Health benefits

Parental leave

Employee stock purchase plan

Qualifications

• Experience in customer service is preferred.
• Multi-lingual required, especially in English and Spanish.
• Ability to explain technical processes clearly.

Responsibilities

• Research SSL certificate requests thoroughly.
• Guide customers through the request and validation process.
• Maintain department goals and performance standards.

Skills

Fluent in English

Fluent in Spanish

Excellent organizational skills

Verbal communication skills

Detail-oriented

Self-starter

Ability to work in a fast-paced environment

Multitasking skills

Job description

A leading domain and hosting provider is seeking an enthusiastic Associate for their Secure Certificate Services department in Nottingham. This hybrid role involves both remote work and office attendance, assisting customers with SSL certificate validation. Ideal candidates should be fluent in English and Spanish, have excellent communication skills, and be detail-oriented. The position offers a competitive benefits package and the opportunity to contribute to a diverse culture focused on empowering entrepreneurs.