Bilingual French-English Customer Care & O2C Advocate

Kering Eyewear USA Inc.; Cowfold; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global luxury eyewear company is seeking a French Speaking Customer Service Ambassador in the UK. You will manage order flow, ensuring compliance and customer satisfaction. Ideal candidates have experience in B2B customer service, knowledge of order-to-cash processes, and are fluent in French and English. This full-time role offers a salary of $23-25 per hour and the opportunity for professional growth within a diverse and inclusive environment.

Qualifications

• 2 years of work experience in a B2B customer service environment preferred.
• Proven customer facing experience.
• Sales experience within a controlled environment of advantage.
• Experience with SAP implementation of advantage.
• Working knowledge of Incoterms and customs rules.

Responsibilities

• Managing customer master data ensuring timely maintenance and accuracy.
• Managing order flow from order acquisition to order entry.
• Liaising directly with planning, logistics, and customers.
• Managing backorders and goods returns in compliance with trade terms.
• Supporting sales events through active participation.

Skills

Fluent in French

Fluent in English

Customer-oriented

Problem solving

Negotiation-oriented

Team player

Focus on results

Self-motivated

Curiosity and innovation

Good business knowledge of order-to-cash flows

Tools

SAP

Microsoft Office

Job description

A global luxury eyewear company is seeking a French Speaking Customer Service Ambassador in the UK. You will manage order flow, ensuring compliance and customer satisfaction. Ideal candidates have experience in B2B customer service, knowledge of order-to-cash processes, and are fluent in French and English. This full-time role offers a salary of $23-25 per hour and the opportunity for professional growth within a diverse and inclusive environment.