Bilingual Customer Service Rep (Italian/Spanish) – Hybrid

Venn Group; Watford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Representative in Watford. This permanent position requires you to manage customer orders and enquiries, ensuring efficient service. Proficiency in both Italian and Spanish is essential, along with customer service experience. This role offers a hybrid working environment and various benefits including 33 days of holiday and opportunities for internal progression.

Benefits

33 days' holiday including bank holidays

Free eye tests

Opportunities for internal progression

Qualifications

• Experience in customer service or administration.
• Fluent to a business proficiency, both written and spoken, in Italian.
• Fluent to a business proficiency, both written and spoken, in Spanish.

Responsibilities

• Answer customer enquiries via phone or emails efficiently.
• Manage customer orders from entry to billing.
• Open and manage tickets in the system for customer enquiries.
• Resolve customer complaints and queries effectively.

Skills

Customer service experience

Business proficiency in Italian

Business proficiency in Spanish

Job description

A recruitment agency is looking for a Customer Service Representative in Watford. This permanent position requires you to manage customer orders and enquiries, ensuring efficient service. Proficiency in both Italian and Spanish is essential, along with customer service experience. This role offers a hybrid working environment and various benefits including 33 days of holiday and opportunities for internal progression.