Belfast Service Desk Agent | First‑Line Customer Support

Fujitsu; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading technology services provider in Belfast is seeking a Service Desk Agent to join their team. The role involves providing high-quality customer support by resolving queries and faults efficiently. Candidates should exhibit excellent customer service skills and the ability to problem-solve technical issues. The position offers 26 days of annual leave, a competitive pension plan, and additional flexible benefits.

Benefits

26 Days annual leave plus public holidays

Pension – Double matching contributions

Life assurance

Companywide incentive plans

Flexible benefits

Employee discounts

Employee assistance programme

Qualifications

• Clearance Required: CTC
• Experience in customer service environments preferred

Responsibilities

• Provide first-class customer service on a busy service desk.
• Answer phone calls, webchats, and digital contacts.
• Keep to agreed SLA's and KPI's.

Skills

Excellent Customer Service Skills

Ability to problem-solve technical issues

Enjoys working as part of a team

Ability to use own initiative and creativity

Job description

A leading technology services provider in Belfast is seeking a Service Desk Agent to join their team. The role involves providing high-quality customer support by resolving queries and faults efficiently. Candidates should exhibit excellent customer service skills and the ability to problem-solve technical issues. The position offers 26 days of annual leave, a competitive pension plan, and additional flexible benefits.