BAU Service Owner – DevSecOps & Agile Lead

Sanderson Government & Defence; Hounslow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm in Hounslow is looking for an experienced Service Manager to oversee BAU services, ensuring SLA compliance and driving cost optimisation. You will work within a DevSecOps and Agile model, leading service improvements and acting as the main service owner. The ideal candidate will have a strong service ownership mindset and excellent communication skills, with a proactive attitude towards change and improvement. Competitive salary and benefits are offered.

Benefits

Competitive salary and pension scheme

Private healthcare

Gym membership

Childcare vouchers

Perks at Work discounts

Qualifications

• Experience in complex client environments.
• Ability to drive cost optimisation and service improvements.
• Willingness to travel for client meetings.

Responsibilities

• Own BAU service delivery and meet contractual SLAs.
• Coordinate continuous service improvements.
• Lead daily stand-ups and manage escalations.

Skills

Service ownership mindset

Stakeholder management

Communication skills

Proactive attitude

Ability to operate under pressure

Job description

A leading technology firm in Hounslow is looking for an experienced Service Manager to oversee BAU services, ensuring SLA compliance and driving cost optimisation. You will work within a DevSecOps and Agile model, leading service improvements and acting as the main service owner. The ideal candidate will have a strong service ownership mindset and excellent communication skills, with a proactive attitude towards change and improvement. Competitive salary and benefits are offered.