Barista

Are Ltd; Luton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A family-run UK hospitality business located in Luton is seeking a dedicated barista to deliver exceptional customer service in a vibrant coffee-stop setting. The ideal candidate will have significant barista experience and strong communication skills. This hourly paid role offers various benefits including free meals, health plans, and annual leave. If you are passionate about coffee and providing high-quality service, we invite you to apply.

Benefits

Cash gratuities

Free meals while on duty

Health & wellbeing cash plan

NEST pension

28 days annual leave

Qualifications

• Significant previous barista experience is essential.
• Demonstrable knowledge of food and beverages.
• Strong commitment to customer service; calm under pressure.

Responsibilities

• Deliver high standards of customer service in a fast-paced environment.
• Promote sales while maintaining quality service.
• Work with the back-of-house team for smooth operations.

Skills

Customer service skills

Strong communication skills

Barista experience

Sales promotion skills

Ability to handle complaints

Job description

Overview

In this role, you'll ensure that every customer enjoys a consistently high level of service, adhering to our company policies and procedures. You'll deliver an outstanding coffee-stop experience, working effectively with the back-of-house team to provide first-class service with particular attention to hospitality and the promotion of sales. We are a family-run UK business operating food and beverage outlets at airports, delivering exceptional experiences to every customer. We are looking for a committed and enthusiastic individual to join our team. You'll be a reliable, hardworking, and enthusiastic team player, passionate about coffee and dedicated to providing exceptional customer service in a vibrant coffee-stop setting. This is an hourly paid role, with shifts that may include early mornings (e.g., 2 am) or late finishes (e.g., 11.30 pm), but no split or double shifts are required.

Responsibilities

• Trained barista.
• Deliver high standards of customer service in a fast-paced hospitality environment.
• Promote sales while maintaining quality and consistency in service.
• Work with the back-of-house team to ensure a smooth operation.

Qualifications and Experience

• Significant previous barista experience is essential.
• Experience in health and safety/food standard requirements.
• Familiarity with airport-based hospitality setting is preferred but not essential.
• Proven ability to generate sales in a hospitality setting.
• Demonstrable knowledge of food and beverages.
• Well-developed customer service skills.
• Ability to effectively handle customer complaints.
• Strong communication skills and ability to follow processes and maintain high service levels under pressure.
• Ability to build strong relationships with colleagues.
• Strong commitment to customer service; calm under pressure; passionate about coffee; outgoing and engaging; strong team player; resilient.

Requirements

• Provide proof of right to work in the UK.
• Hold an Airport Security ID Pass (assistance provided in obtaining). The application process includes a valid passport, a criminal record check, and five years of personal and employment references.

Benefits and Additional Information

• Tronc (tips and gratuities distribution system) via an elected troncmaster.
• Cash gratuities, at customer discretion.
• NEST pension.
• Free meals while on duty at the site, from the 'Staff Duty Meal' options.
• Health & wellbeing cash plan, with discounts across hundreds of retailers.
• Access to our Employee Assistance Programme from day one.
• 28 days annual leave (including Bank Holidays), increasing to 32 days with service.
• Staff referral bonus scheme.

Equal Opportunities

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. We encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.