Bar Supervisor Slieve Donard Hotel

Slieve Donard Hotel; Newcastle upon Tyne; On-site; GBP 25,000 - 32,000; Full time

Job summary

A renowned hotel in the UK is seeking a Bar Supervisor to lead the bar team and ensure exceptional service quality. The ideal candidate will have previous experience at the team leader level and a guest-focused approach. Responsibilities include managing bar operations, training staff, and maintaining exceptional standards. Additional perks include staff meal provisions and pension enrollment from Day 1, alongside team celebration awards and discounts on hotel stays.

Benefits

Full and bespoke training provided

Pension enrollment from Day 1

Meal on each shift

Employee Assistance Programme

Discounted hotel room rates

Qualifications

• Previous bar experience at team leader level.
• Ability to work effectively in a team.
• Desire to exceed guest expectations.

Responsibilities

• Supervise the Bar team and the efficient operation of the shift.
• Deliver exceptional service and guest experience.
• Train and develop the Bar team as required.

Skills

Guest focused approach

Excellent verbal communication skills

Ability to work under pressure

Attention to detail

Job description

Nestling at the foot of the Mountains of Mourne the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europes finest resort Spas and is perfect for a short break residential conference or grand event. Be part of a team providing guest experiences like none other!

At the core of everything we do are our REACH People Values:

• Respect We treat every guest and colleague with kindness and dignity.
• Excellence We go the extra mile in pursuit of outstanding service.
• Accountability We take ownership of our actions and follow through on our promises.
• Cooperation We work together as one team to deliver the best experience.
• Honesty We act with integrity and transparency at all times.

How We Do It

We believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

Position Statement

As Bar Supervisor you will be responsible for:

• The effective supervision of the Bar team ensuring the efficient operation of the shift and the delivery of exceptional service and guest experience.
• Greeting and seating guests with a warm and professional welcome on arrival and throughout their stay.
• Planning organising and prioritising to ensure that our guests expectations are exceeded.
• Developing and maintaining good relationships both with internal and external stakeholders to ensure the delivery of a seamless experience for our guests.
• Overseeing the Bars team and ensuring the bar and tables are cleared and set for service quickly and efficiently.
• Training and developing of the Bar floor team as required.
• Dealing with guest complaints as and when required.
• Ensuring quality standards and procedures are fully understood and implemented and daily checking procedures are fully applied.
• Ensuring the bar is covered and working seamlessly within the Hotel.
• Assisting with large conference and banqueting functions including weddings.
• Ensuring the Bars areas fixtures and equipment are properly maintained and presented to the required standards.
• Ensuring a safe environment is maintained in compliance with health safety fire hygiene and security legislation and company policies and procedures.

What you will need (Essential Criteria)

• Previous bar experience at team leader level.
• Guest focused approach with a passion to deliver excellent guest service.
• Ability to work under pressure within a team.
• Excellent verbal communication skills.
• Previous experience of running a shift.
• High standards of attention to detail.

Desirable Criteria

• Previous Hotel experience.
• Previous conference and banqueting experience.

The Perks

• Full and bespoke training provided within your new role.
• Enrolment in pension from Day 1 for all eligible team members.
• Meal on each shift in a dedicated team member area.
• Access to everyday discounts from high street retailers.
• Car Parking.
• Discounted hotel room rates for you and your family across the portfolio (T&Cs apply).
• Refer a Friend Scheme just by putting a good word in for a friend you could earn some extra cash.
• Incentive schemes.
• Employee Assistance Programme.
• Team Celebration Awards.
• Access to participating in healthcare plans and insurance plans just in case.
• Life Assurance.

Right to Work

In line with the Asylum and Immigration Act 1996 we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the worlds most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here we invite locals neighbours and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service storytelling and adventure. For more information visit .