Bar and Waiting Team

Loungers plc; Hexham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A growing hospitality company in Hexham is looking for a Front of House Team Member who excels at making customers feel welcome and comfortable. The role involves adapting to different customer situations and ensuring a great experience. Ideal candidates should bring energy, a passion for hospitality, and strong communication skills. This position offers competitive perks including shared tips, paid breaks, and discounts on food and drinks, as well as career progression opportunities in a fast-growing business.

Benefits

Tips shared equally across the team

Paid breaks

Staff food on every shift

50% off food and drinks

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Company pension scheme

Long service awards

Opportunities for career progression

Qualifications

• Bags of energy and your own personality.
• Natural talent and passion for hospitality.
• Good communication skills to build rapport.

Responsibilities

• Make customers feel welcome and comfortable.
• Adapt style to different customer needs.
• Work with management to ensure customer satisfaction.

Skills

Customer service skills

Good communication skills

Energy and personal engagement

Self-motivated

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them - and you'll be one of them. As a Front of House Team Member, you're a natural when it comes to making people feel welcome and comfortable.

You can read each customer. If there's someone with their head in their laptop just wanting a quiet coffee, or a group birthday celebration here for cocktails, tapas and good times, you can effortlessly adapt your style and approach for each. You'll work with management and the entire team, delivering 14 great shifts to make sure that every customer leaves happy. Which they tend to do. Because of your natural skills.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% off food and drinks (including alcohol) from day one at all three of our brands - Lounge, Cosy Club and Brightside
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you’ll bring

• Bags of energy, your own personality - and we can teach you the rest!
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram