Bar and Restaurant Manager

Holiday Inn Kensington High Street; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel brand in Greater London is seeking a skilled operations manager for their lobby lounge bar and restaurant. The ideal candidate will have previous experience in a high-end hotel or cocktail bar, demonstrating exceptional customer service and leadership qualities. Responsibilities include managing daily operations, maintaining high service standards, and developing career opportunities for team members. Attractive salary with benefits and career development opportunities offered.

Benefits

Competitive salary offering

Opportunities for career development

Qualifications

• Previous experience in a similar role in a hotel or independent bar.
• Ability to resolve issues diplomatically.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Manage daily operations of the lobby lounge bar and restaurant.
• Lead a team to deliver outstanding customer service.
• Implement high standards of service and cleanliness.

Skills

Exceptional customer service skills

Leadership qualities

Knowledge of licensing laws

Excellent communication skills

Organizational skills

Job description

Responsibilities

Manage daily operations of the lobby lounge bar, in‑house Starbucks Cafe and restaurant, including staffing, inventory management, and quality control. Lead a team to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue.

Qualifications

Previous experience in a similar role, preferably in a high‑end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability.

Benefits

Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.