Banking Fraud Specialist | Hybrid: Onsite/Remote

Teleperformance; Hamilton; Sur place; GBP 26 000 - 31 000; Plein temps

Avantages offerts par ce poste

Cycle to Work

Pension

28 days leave

Résumé du poste

Teleperformance in Glasgow is seeking a Fraud Specialist on the Lloyds Banking Group campaign to handle inbound customer service for fraud cases and protect customer accounts. The role starts on-site with training and offers a clear path to continued on-site or homeworking based on performance.

Expect a 40-hour week, with an initial 2-week Glasgow-based training and a flexible schedule after probation. Fluency in English and strong numeracy are essential to succeed.

Qualifications

• Minimum 1 year customer services experience.
• Excellent verbal communication in English.
• Strong numeracy and attention to detail.
• Comfortable handling difficult conversations and scams.
• Willingness to work shifts including evenings and weekends.

Responsabilités

• Answer inbound calls with enthusiasm and a desire to help customers at first contact.
• Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio.
• Objection handling while ensuring the customer is protected.
• Investigating pending payments to approve when no fraud risk is detected.
• Support customers with transfers, direct debits and digital banking support.

Connaissances

Excellent communication

Fluent English

Customer service

Strong numeracy

Fraud awareness

Decision making

Description du poste

Teleperformance in Glasgow is seeking a Fraud Specialist on the Lloyds Banking Group campaign to handle inbound customer service for fraud cases and protect customer accounts. The role starts on-site with training and offers a clear path to continued on-site or homeworking based on performance.

Expect a 40-hour week, with an initial 2-week Glasgow-based training and a flexible schedule after probation. Fluency in English and strong numeracy are essential to succeed.