Banking Customer Experience Specialist

Metro Bank Plc; Harrow; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution located in Harrow seeks a full-time Banking Representative to enhance customer relationships and ensure exceptional service delivery. In this role, you will be the first point of contact for customers, responsible for understanding their banking needs and providing tailored solutions. The bank offers competitive remuneration, a comprehensive benefits package, and opportunities for career growth while maintaining a balanced work schedule that accommodates personal needs.

Benefits

Competitive salary

Discretionary annual bonus

Generous holiday allowance

Attractive pension scheme

Healthcare benefits

Life assurance

Colleague discounts

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintaining meticulous attention to detail, even under pressure.
• Proficient in computer skills, including a working knowledge of Microsoft Office.
• Experience in handling customer service queries in regulated environments.

Responsibilities

• Provide exceptional service and understand customer needs.
• Work as part of a team while prioritizing tasks based on customer demand.
• Keep up with regulatory training to ensure compliance.
• Take responsibility for ethical practices at all times.

Skills

Customer relationship building

Attention to detail

Proficient in Microsoft Office

Customer service experience

Job description

A leading financial institution located in Harrow seeks a full-time Banking Representative to enhance customer relationships and ensure exceptional service delivery. In this role, you will be the first point of contact for customers, responsible for understanding their banking needs and providing tailored solutions. The bank offers competitive remuneration, a comprehensive benefits package, and opportunities for career growth while maintaining a balanced work schedule that accommodates personal needs.