Banking Customer Experience Advisor - Branch & Phone

Santander; Scarborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25k

Flexible benefit allowance

Discretionary bonus 8%

25 days holiday

Pension 8%

Healthcare benefits

Staff discounts

Job summary

Santander is seeking a Customer Experience Advisor for Scarborough branch to support customers in-branch and over the phone. You will handle transactions, assist with technology in the banking hall, and help protect customers against fraud and scams.

The role is a 12-month fixed-term contract, 35 hours per week on a rota basis from 8am to 6pm, Monday to Saturday, with a starting salary of £25,000 plus a £500 flexible benefit allowance and an 8% discretionary bonus potential.

Qualifications

• Proven ability to deliver outstanding customer service in branch or telephony settings.
• Effective communication to understand customer needs.
• Willingness to be multi-skilled and adapt to a variety of activities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.

Skills

Customer service

Effective communication

Teamwork

Flexible approach

Problem solving

Job description

Santander is seeking a Customer Experience Advisor for Scarborough branch to support customers in-branch and over the phone. You will handle transactions, assist with technology in the banking hall, and help protect customers against fraud and scams.

The role is a 12-month fixed-term contract, 35 hours per week on a rota basis from 8am to 6pm, Monday to Saturday, with a starting salary of £25,000 plus a £500 flexible benefit allowance and an 8% discretionary bonus potential.