Banking Customer Consultant – Glasgow Branch

Description This; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing access

Volunteer days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Description This in Glasgow is seeking a Customer Consultant to deliver great customer experiences in branch, on the phone and online. You’ll help with everyday transactions, answer queries and guide customers to banking services and digital tools that make managing their money easier.

You’ll be part of a friendly branch team, with training, career development and a competitive benefits package. No banking experience required, just a passion for customer service and helping people manage their

Qualifications

• No banking experience required; customer service passion helps you thrive.
• Patience, empathy and strong people skills to understand customers' needs.
• Comfortable in a fast-paced environment with shifting priorities.
• Calm under pressure; adapt quickly; positive mindset.
• Confident using technology and digitally savvy.
• Team player who collaborates to deliver great service.
• Clear, natural communication with customers across channels.
• Take ownership and act with care to protect customers.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted help with banking.
• Handle transactions and queries accurately, prioritising customer safety and fairness.
• Help customers get the most from digital services, making banking easier and more accessible.
• Guide customers through banking products and services that suit their needs and money management.
• Collaborate with colleagues in a busy branch to deliver excellent customer service.
• Follow processes, spot issues, and escalate concerns to protect customers.

Skills

Customer service

Communication

Digital literacy

Teamwork

Empathy

Problem solving

Job description

Description This in Glasgow is seeking a Customer Consultant to deliver great customer experiences in branch, on the phone and online. You’ll help with everyday transactions, answer queries and guide customers to banking services and digital tools that make managing their money easier.

You’ll be part of a friendly branch team, with training, career development and a competitive benefits package. No banking experience required, just a passion for customer service and helping people manage their