Banking Customer Consultant — Part-Time, Glasgow

Nationwide; Glasgow; On-site; GBP 1,378,000 - 1,929,000; Part time

Benefits offered by this job

25 days holiday per year

Wellbeing support

Volunteer days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide Glasgow Royal Exchange is seeking a Customer Consultant to welcome customers into the branch and take time to understand their needs, offering trusted, friendly help with banking and guiding them to digital tools that make managing money easier. This permanent position, part-time (21 hours per week: Monday, Wednesday & Friday).

Training lasts three weeks with no holidays during that period. You’ll be part of a supportive team, working to deliver great customer experiences and fairer

Qualifications

• Experience in customer service helps you thrive.
• Ability to guide customers through banking products and digital services.
• Comfort with fast-paced environment and changing priorities.

Responsibilities

• Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Help customers get the most from our digital services, making banking easier, simpler and more accessible
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers

Skills

Customer service

Patience

Empathy

Digital literacy

Job description

Nationwide Glasgow Royal Exchange is seeking a Customer Consultant to welcome customers into the branch and take time to understand their needs, offering trusted, friendly help with banking and guiding them to digital tools that make managing money easier. This permanent position, part-time (21 hours per week: Monday, Wednesday & Friday).

Training lasts three weeks with no holidays during that period. You’ll be part of a supportive team, working to deliver great customer experiences and fairer