Customer Banking Advisor — In-Branch & Digital

Nationwide; Dunfermline; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

25 days holiday per year

Wellhubaccess for health and wellness

Ongoing training and development

Annual performance related bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Job summary

Nationwide is seeking a Customer Consultant for its Dunfermline branch. You’ll support customers in person and over the phone, guide them to banking services, and help them use digital tools. This permanent, full-time role is 35 hours per week, Monday to Saturday, with training to set you up for success.

You don’t need banking experience and you’ll join a team that values customer care, performance, and development opportunities within a supportive environment.

Qualifications

• Experience or a passion to work in a customer service environment will help you thrive.
• You don’t need experience in banking.
• Ability to work in a fast-paced environment with shifting priorities.

Responsibilities

• Welcome customers into the branch and take time to understand their needs and offer trusted, friendly help with their banking
• Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
• Help customers get the most from our digital services, making banking easier, simpler and more accessible
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
• Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers

Job description

Nationwide is seeking a Customer Consultant for its Dunfermline branch. You’ll support customers in person and over the phone, guide them to banking services, and help them use digital tools. This permanent, full-time role is 35 hours per week, Monday to Saturday, with training to set you up for success.

You don’t need banking experience and you’ll join a team that values customer care, performance, and development opportunities within a supportive environment.