Customer Champion – Glasgow Banking Branch

Nationwide; Glasgow; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

25 days holiday per year

Wellhub access

Volunteer days

Ongoing training

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice scheme

Résumé du poste

Nationwide’s Glasgow branch is hiring a Customer Consultant to deliver great customer experiences in person and over the phone. You’ll support everyday transactions, answer queries and guide customers to banking services and digital tools, adapting to each situation with care.

The role is permanent, full-time (35 hours per week, Monday to Saturday) at the Glasgow branch. Training will set you up for success, and you’ll join a team focused on welcoming customers and delivering value.

Qualifications

• Experience in a customer service environment is helpful.
• Strong communication and listening skills.
• Ability to work in a fast-paced branch environment.

Responsabilités

• Welcome customers into the branch and understand their needs to offer trusted help.
• Handle a range of transactions and queries accurately while prioritising security and fairness.
• Help customers get the most from digital services and banking products.

Connaissances

Customer service

Communication

Problem solving

Description du poste

Nationwide’s Glasgow branch is hiring a Customer Consultant to deliver great customer experiences in person and over the phone. You’ll support everyday transactions, answer queries and guide customers to banking services and digital tools, adapting to each situation with care.

The role is permanent, full-time (35 hours per week, Monday to Saturday) at the Glasgow branch. Training will set you up for success, and you’ll join a team focused on welcoming customers and delivering value.