Banking Customer Advocate and Education & Fraud Prevention

HSBC; Bristol; On-site; GBP 26,000; Full time

Job summary

A leading global bank is seeking a Customer Service Consultant in Bristol to provide exceptional support for users of digital platforms. The role involves educating customers about product features and fraud awareness, while also assisting those in vulnerable situations. Ideal candidates should have strong communication skills and a passion for customer care. The position offers a competitive salary of £26,000 annually plus benefits, including annual leave and healthcare.

Benefits

Annual leave

Healthcare

Qualifications

• Strong communication skills and a passion for customer care.
• Ability to explain complex information clearly and patiently.
• Willingness to undertake full training.

Responsibilities

• Provide exceptional customer service and support to users of digital platforms.
• Educate customers on product features and security practices.
• Raise awareness of fraud and help customers recognise potential scams.
• Assist customers in vulnerable situations with empathy and appropriate support.

Skills

Strong communication skills

Passion for customer care

Ability to explain complex information clearly

Job description

Overview

A leading global bank is hiring a Customer Service Consultant in Bristol to provide exceptional customer service and support users of their digital platforms. The role focuses on educating customers, raising awareness of fraud, and assisting those in vulnerable situations. Candidates should have strong communication skills and a passion for customer care. Full training is included, and the position offers a competitive salary of £26,000 plus benefits, including annual leave and healthcare.

Responsibilities

• Provide exceptional customer service and support to users of digital platforms.
• Educate customers on product features and security practices.
• Raise awareness of fraud and help customers recognise potential scams.
• Assist customers in vulnerable situations with empathy and appropriate support.

Qualifications

• Strong communication skills and a passion for customer care.
• Ability to explain complex information clearly and patiently.
• Willingness to undertake full training.
• Full training is provided.

Benefits

• Salary: £26,000 per year.
• Benefits including annual leave and healthcare.