Hybrid Banking Customer Service Advisor | £25k + Benefits

Banco Santander SA; Bradford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme

Healthcare benefits

Discounted Santander products

Share plans

Job summary

Santander UK is seeking a Customer Service Advisor for Bradford, operating in a hybrid pattern with shift coverage 8am–6pm, 7 days a week. You’ll be the friendly voice on the line, handling everyday banking queries, updating customer records, and helping keep customers and the bank safe while delivering a great customer experience.

Your role requires a customer‑centric mindset, strong listening and communication skills, and a flexible approach to multi‑skilled tasks.

Qualifications

• Passionate about delivering outstanding customer service in person or telephony settings.
• Ability to listen and communicate effectively to understand customer needs.
• Willingness to go above and beyond for customers and work in a multi-skilled environment.

Responsibilities

• Acting as the first point of contact for customers over the phone
• Assisting with day-to-day transactions, queries, and servicing
• Updating customer records
• Helping to keep our customers and the bank safe
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Telephony

Active listening

Right to work in UK

Job description

Santander UK is seeking a Customer Service Advisor for Bradford, operating in a hybrid pattern with shift coverage 8am–6pm, 7 days a week. You’ll be the friendly voice on the line, handling everyday banking queries, updating customer records, and helping keep customers and the bank safe while delivering a great customer experience.

Your role requires a customer‑centric mindset, strong listening and communication skills, and a flexible approach to multi‑skilled tasks.