Banking Customer Experience Advisor - Glasgow (Hybrid)

Banco Santander SA; Glasgow; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus 8%

25 days holiday + bank holidays

Private healthcare benefits

Pension contributions

Job summary

Santander UK is seeking a Customer Service Advisor for the Glasgow Contact Centre. The role involves handling customer enquiries by phone, processing transactions, updating records, and ensuring security across a high-volume telephony environment.

You’ll work a flexible shift pattern, with a strong emphasis on customer care and process improvement. The role offers a starting salary of £25,000 plus a £500 flexible benefit allowance and the opportunity to earn an 8% discretionary bonus.

Qualifications

• Experience delivering customer service over the telephone or in person.
• Financial services experience not required as training is provided.

Responsibilities

• Act as the first point of contact for customers over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Update customer records accurately.
• Help keep customers and the bank safe.
• Build relationships and find solutions.
• Develop knowledge of Santander services to assist customers.
• Identify new ways to improve the customer experience.

Skills

Phone support

Customer service

Problem solving

Communication skills

Job description

Santander UK is seeking a Customer Service Advisor for the Glasgow Contact Centre. The role involves handling customer enquiries by phone, processing transactions, updating records, and ensuring security across a high-volume telephony environment.

You’ll work a flexible shift pattern, with a strong emphasis on customer care and process improvement. The role offers a starting salary of £25,000 plus a £500 flexible benefit allowance and the opportunity to earn an 8% discretionary bonus.