Customer Experience Consultant - Banking (Hybrid, Glasgow)

Santander UK plc.; Glasgow; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

£500 flexible benefit allowance

8% discretionary bonus

25 days annual leave (26 after 5 years

Employer pension contributions

Private medical/dental health care

Job summary

Santander UK plc. is seeking a Customer Service Consultant for our Glasgow Shawlands branch. You will support personal banking customers via face-to-face, telephone, and video channels, helping them navigate digital services while delivering a personalised, human experience that builds long-term trust and loyalty.

We value innovation, collaboration and proactive service. The starting salary is £25,000 with a £500 flexible benefit allowance and the potential to earn an 8% discretionary bonus,

Qualifications

• Experience delivering excellent customer service across multiple channels.
• Experience supporting customers with financial products or services.
• Experience working in a collaborative team environment.

Responsibilities

• Support customers across face-to-face, telephone and video channels to meet their banking needs.
• Help customers build confidence in using digital banking services, including mobile and online platforms.
• Understand customer needs and proactively identify the most suitable products and services.
• Resolve customer queries efficiently and provide clear, practical solutions.
• Build strong, lasting relationships through personalised service and regular engagement.
• Encourage digital self-service adoption using customer devices and in-branch technology.
• Collaborate with colleagues to deliver a consistent and high-quality customer experience.
• Identify opportunities to improve how we support customers and enhance service delivery.

Skills

Customer service

Multi-channel support

Financial products knowledge

Team collaboration

Job description

Santander UK plc. is seeking a Customer Service Consultant for our Glasgow Shawlands branch. You will support personal banking customers via face-to-face, telephone, and video channels, helping them navigate digital services while delivering a personalised, human experience that builds long-term trust and loyalty.

We value innovation, collaboration and proactive service. The starting salary is £25,000 with a £500 flexible benefit allowance and the potential to earn an 8% discretionary bonus,