Banking Center Relationship Banker 2

Webster Bank; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading commercial bank in England is seeking a Relationship Banker II to provide excellent customer service, assist in achieving sales goals, and supervise fellow bankers. The ideal candidate will have a solid background in customer sales/service and supervisory experience, demonstrating strong communication skills. This role includes evaluating client needs and providing tailored financial solutions to enhance relationships. A degree is preferred, alongside flexibility in working hours. This is an opportunity to grow within a supportive environment.

Qualifications

• 3-4 years of customer sales/service experience.
• 1-2 years of supervisory experience.
• Needs-based banking sales experience preferred.

Responsibilities

• Respond to customer needs timely using available resources.
• Evaluate client needs and offer appropriate financial products.
• Perform routine teller transactions as needed.
• Support sales and retention initiatives to achieve banking center goals.
• Maintain compliance with regulations and bank policies.
• Assist with supervision and coaching of colleagues.

Skills

Customer service skills

Coaching and supervisory skills

Sales skills

Education

Degree preferred (BA/BS)

Diploma or GED required

Job description

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The Relationship Banker II role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals, based on Webster's Strategic Guidelines. The role will process all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank. Additionally, this role uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service as well as develop and maintain a strong partnership with various business segments through collaboration and communication. Ability to supervise and coach fellow relationship Bankers.

What you will do

Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.

Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.

Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions as needed.

Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.

Expected to achieve / exceed both individual and team goals in sales, service and operations.

Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet / exceed branch audits and operations evaluation requirements.

Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills and Abilities

Demonstrated success in leading, coaching, and motivating.

Working knowledge of all products and services

Keeps current with all systems used for branch transaction processing.

Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.

Ability to work a flexible and / or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.

Education Qualifications

Diploma or General Education Degree (GED) required

Bachelor’s Degree in Arts / Sciences (BA / BS) or degree preferred

Experience Qualifications

3-4 years customer sales / service experience with 1-2 years supervisory. Needs-based banking sales experience preferred

#LI-JG1

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and / or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.