Bank Teller & Customer Experience Pro

HSBC; Newport; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

6 weeks holiday

Perks at Work

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC in the United Kingdom is recruiting a Customer Service Representative for our branch network. You will deliver outstanding face-to-face service, handle transactions, and guide customers through HSBC self-service devices and digital channels.

Full-time, 35 hours per week, on-site in Newport. Comprehensive in-branch training over 8 days, starting salary of £25,000 with a discretionary annual bonus, and benefits including holidays, pension, healthcare, and more.

Qualifications

• Excellent communication skills enabling effective conversations and empathy for customers.
• Ability to take ownership of inquiries from start to resolution with personalised service.
• Adaptable and resilient in a continually changing environment.

Responsibilities

• Provide exceptional face-to-face customer service in a fast-paced branch environment.
• Process a wide range of transactions with a high degree of accuracy.
• Maintain excellent attention to detail in all tasks.
• Educate customers on HSBC self-service devices and digital platforms.
• Collaborate with the branch team to improve workflows and make banking easier for customers.

Skills

Communication skills

Ownership

Resilience

Job description

HSBC in the United Kingdom is recruiting a Customer Service Representative for our branch network. You will deliver outstanding face-to-face service, handle transactions, and guide customers through HSBC self-service devices and digital channels.

Full-time, 35 hours per week, on-site in Newport. Comprehensive in-branch training over 8 days, starting salary of £25,000 with a discretionary annual bonus, and benefits including holidays, pension, healthcare, and more.