Teller & Customer Experience Specialist

HSBC Holdings plc; Portsmouth; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Holiday entitlement

Pension contribution

Healthcare (BUPA)

Life Assurance

Sharesave

Discounts via Perks at Work

Job summary

HSBC Holdings plc in Portsmouth is seeking a Teller / Customer Service Representative to deliver outstanding face-to-face service in a busy branch, handling transactions accurately and adhering to policies.

You will educate customers on HSBC self-service devices and digital platforms, collaborate with the branch team, and take pride in building lasting customer relationships. Training is provided, with a clear path to develop your career.

Qualifications

• Excellent communication skills enabling effective conversations.
• Ability to show empathy and own customer enquiries through to resolution.
• Willingness to learn HSBC self-service devices and digital platforms.

Responsibilities

• Provide exceptional face-to-face customer service in a fast-paced Branch environment with accuracy.
• Educate customers on HSBC self-service devices and digital banking platforms.
• Collaborate with the Branch team to improve workflows and processes.

Skills

Excellent communication

Empathy

Ownership of enquiries

Customer service experience

Tools

Self-service devices

Digital banking platforms

Job description

HSBC Holdings plc in Portsmouth is seeking a Teller / Customer Service Representative to deliver outstanding face-to-face service in a busy branch, handling transactions accurately and adhering to policies.

You will educate customers on HSBC self-service devices and digital platforms, collaborate with the branch team, and take pride in building lasting customer relationships. Training is provided, with a clear path to develop your career.