In-Branch Banking Concierge & Customer Service

HSBC Group; Bournemouth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Over six weeks' holiday

Perks at Work discount portal

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC is seeking a Customer Service Representative to deliver outstanding face-to-face service in a busy branch. You will process transactions accurately, educate customers on self-service devices and digital platforms, and collaborate with the team to improve processes.

The role emphasizes empathy, conversations, and ownership of inquiries from start to resolution. You'll join a training-focused environment with full in-branch training over 8 days, a starting salary of £25,000 for 35 hours per

Qualifications

• Provide exceptional face-to-face customer service in a fast-paced branch environment.
• Handle a wide range of transactions with high accuracy.
• Educate customers on HSBC self-service devices and digital platforms.

Responsibilities

• Provide exceptional face-to-face customer service in a fast-paced branch environment.
• Process a wide range of transactions with high accuracy.
• Educate customers on HSBC self-service devices and digital platforms.
• Engage with customers to understand needs and resolve inquiries to exceed expectations.
• Collaborate with the branch team to improve workflows and processes.

Skills

Face-to-face service

Clear communication

Problem solving

Customer empathy

Job description

HSBC is seeking a Customer Service Representative to deliver outstanding face-to-face service in a busy branch. You will process transactions accurately, educate customers on self-service devices and digital platforms, and collaborate with the team to improve processes.

The role emphasizes empathy, conversations, and ownership of inquiries from start to resolution. You'll join a training-focused environment with full in-branch training over 8 days, a starting salary of £25,000 for 35 hours per