Universal Banker: Digital Banking & Customer Service

HSBC Holdings plc; Chatham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Perks at Work discounts

Market-leading pension contributions

BUPA Healthcare

Life Assurance (four times salary)

Flexible benefits platform

Job summary

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to provide outstanding face-to-face service in a busy branch, handle transactions, and guide customers to HSBC’s digital platforms. You’ll work in a customer-focused environment with support from a collaborative branch team.

You will train in-branch for 8 days, start at £25,000 for 35 hours per week, and receive a discretionary annual bonus along with a strong package of holiday, pension, healthcare, and flexible benefits.

Qualifications

• Excellent communication and empathy with customers
• Ability to resolve inquiries with ownership and efficiency
• Resilience in a changing environment

Responsibilities

• Provide exceptional face-to-face customer service in a busy branch
• Process a wide range of transactions with accuracy
• Educate customers on HSBC self-service devices and digital banking
• Collaborate with the branch team to improve workflows

Job description

HSBC Holdings plc in the United Kingdom is seeking a Universal Banker to provide outstanding face-to-face service in a busy branch, handle transactions, and guide customers to HSBC’s digital platforms. You’ll work in a customer-focused environment with support from a collaborative branch team.

You will train in-branch for 8 days, start at £25,000 for 35 hours per week, and receive a discretionary annual bonus along with a strong package of holiday, pension, healthcare, and flexible benefits.