Branch Banking Experience Advisor

HSBC; Yeovil; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Six weeks holiday

Bank holidays

Pension contribution

Healthcare

Employee discounts

Sharesave

Job summary

HSBC is seeking a Customer Service Representative to deliver outstanding in-branch service and support customers with transactions and product queries. You will educate customers on HSBC self-service devices and digital platforms, choosing how to bank with HSBC, with training provided.

We value conversation, empathy, and a proactive approach to go above and beyond for customers. The role offers a 35-hour week, potential branch placements, and a discretionary annual bonus in addition to a

Qualifications

• Excellent communication skills enabling you to engage in effective conversations and build connections with customers.
• Ability to take ownership of customer enquiries through to resolution and provide a personalized, friendly service.
• Resilient to a continuously changing environment and able to adapt to branch processes.

Responsibilities

• Provide exceptional face-to-face customer service in a fast-paced branch environment.
• Process a wide range of transactions with high accuracy and attention to detail.
• Educate customers on HSBC self-service devices and digital banking platforms.
• Collaborate with the branch team to improve workflows and make banking easier for customers.

Skills

Communication

Customer service

Empathy

Problem solving

Job description

HSBC is seeking a Customer Service Representative to deliver outstanding in-branch service and support customers with transactions and product queries. You will educate customers on HSBC self-service devices and digital platforms, choosing how to bank with HSBC, with training provided.

We value conversation, empathy, and a proactive approach to go above and beyond for customers. The role offers a 35-hour week, potential branch placements, and a discretionary annual bonus in addition to a