Customer Experience Associate – In-Branch Banking

HSBC Holdings plc; England; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

6 weeks holiday

Perks at Work

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave scheme

Zusammenfassung

HSBC Holdings plc is hiring a Customer Service Representative in the United Kingdom. You will deliver outstanding, personal customer service in-branch, handle transactions with accuracy, and help customers use HSBC self-service devices and digital banking platforms.

Training is provided in-branch, over 8 days across 2 weeks. The role offers a generous starting salary and a discretionary annual bonus, with extensive holiday entitlement and a market-leading pension contribution.

Qualifikationen

• Excellent communication skills enabling effective conversations and empathy
• Ability to take ownership of enquiries through to resolution
• Be resilient to a changing environment

Aufgaben

• Provide exceptional face-to-face customer service in a fast-paced branch environment
• Process a wide range of transactions with high accuracy
• Educate customers on HSBC self-service devices and digital banking platforms
• Collaborate with the branch team to improve workflows and processes

Kenntnisse

Communication

Ownership

Resilience

Jobbeschreibung

HSBC Holdings plc is hiring a Customer Service Representative in the United Kingdom. You will deliver outstanding, personal customer service in-branch, handle transactions with accuracy, and help customers use HSBC self-service devices and digital banking platforms.

Training is provided in-branch, over 8 days across 2 weeks. The role offers a generous starting salary and a discretionary annual bonus, with extensive holiday entitlement and a market-leading pension contribution.