Bank Teller & Customer Experience Specialist

Hsbc Global Services Limited; Plymouth; Sur place; GBP 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

6 weeks holiday

Pension contribution

BUPA Healthcare

Flexible benefits

Sharesave

Résumé du poste

HSBC UK is seeking a Teller / Customer Service Representative to deliver outstanding face-to-face service in a busy branch, handle transactions with accuracy, educate customers on self-service devices and digital banking options, and work with the team to improve workflows.

The role offers full-time hours, a starting salary of £25,000, paid holiday, a discretionary bonus, a strong pension, private healthcare, and access to a flexible benefits platform and employee discounts.

Qualifications

• Excellent communication and conversational skills.
• Ability to resolve customer enquiries with ownership.
• Willingness to learn HSBC self-service devices and digital platforms.

Responsabilités

• Provide exceptional face-to-face customer service in a busy branch.
• Process a wide range of transactions with high accuracy.
• Educate customers on self-service devices and digital banking.
• Collaborate with the branch team to improve workflows.

Connaissances

Customer service

Communication

Empathy

Teamwork

Description du poste

HSBC UK is seeking a Teller / Customer Service Representative to deliver outstanding face-to-face service in a busy branch, handle transactions with accuracy, educate customers on self-service devices and digital banking options, and work with the team to improve workflows.

The role offers full-time hours, a starting salary of £25,000, paid holiday, a discretionary bonus, a strong pension, private healthcare, and access to a flexible benefits platform and employee discounts.