Branch Banking & Digital Services Specialist

HSBC Holdings plc; Salisbury; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Employee discounts (30,000+)

Pension contribution

Healthcare (BUPA)

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC Holdings plc in the United Kingdom seeks a Universal Banker to deliver outstanding face-to-face customer service in a busy branch, handling transactions with accuracy and addressing product queries.

You will educate customers on HSBC self-service devices and digital platforms, speak confidently about options, and support a collaborative branch team while improving workflows.

The role is full-time with training in-branch to develop you and your career at HSBC.

Qualifications

• Excellent communication skills enabling effective conversations and empathy
• Ability to take ownership from enquiry to resolution with a personalised, friendly service
• Resilience in a changing environment

Responsibilities

• Provide outstanding face-to-face customer service in a busy Branch environment
• Process a wide range of transactions with high accuracy
• Demonstrate attention to detail in all tasks
• Educate customers on HSBC self-service devices and digital banking platforms
• Collaborate with the Branch team to improve workflows and customer experience

Skills

Customer service

Communication skills

Empathy

Conversation

Resilience

Job description

HSBC Holdings plc in the United Kingdom seeks a Universal Banker to deliver outstanding face-to-face customer service in a busy branch, handling transactions with accuracy and addressing product queries.

You will educate customers on HSBC self-service devices and digital platforms, speak confidently about options, and support a collaborative branch team while improving workflows.

The role is full-time with training in-branch to develop you and your career at HSBC.