In-Branch Banking Advisor – Customer Service & Digital Help

HSBC; Salisbury; In loco; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Six weeks' holiday

BUPA Healthcare

Pension contributions

Life Assurance

Sharesave

Discounts via Perks at Work

Flexible benefits platform

Descrizione del lavoro

HSBC in the United Kingdom is seeking a Universal Banker to deliver outstanding face-to-face service in a busy branch, handling transactions with accuracy and guiding customers through self-service and digital banking options. You will join a supportive branch team, receive full training, and have opportunities to develop your career within HSBC.

The role is full-time, based on a 35-hour week, with a starting salary of £25,000 plus a discretionary annual bonus and a comprehensive benefits

Competenze

• Excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to customers
• The ability to take ownership of customer enquiries through to resolution – you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
• Be resilient to a continuously changing environment

Mansioni

• Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
• Process a wide range of transactions, whilst maintaining a high degree of accuracy
• Have excellent attention to detail
• Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms
• Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers

Conoscenze

Communication skills

Ownership of inquiries

Resilience

Descrizione del lavoro

HSBC in the United Kingdom is seeking a Universal Banker to deliver outstanding face-to-face service in a busy branch, handling transactions with accuracy and guiding customers through self-service and digital banking options. You will join a supportive branch team, receive full training, and have opportunities to develop your career within HSBC.

The role is full-time, based on a 35-hour week, with a starting salary of £25,000 plus a discretionary annual bonus and a comprehensive benefits