Branch Customer Service Teller - Growth & Benefits

HSBC Holdings plc; Carisbrooke; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Six weeks holiday

Employee discounts

Pension contribution

Life Assurance

Flexible benefits

Sharesave

Descripción de la vacante

HSBC Holdings plc is seeking a Customer Service Representative to deliver outstanding customer experiences in a busy branch. You’ll handle a variety of transactions, guide customers on self-service devices, and help them use HSBC’s digital banking options.

Role requires excellent communication, ownership of inquiries, and resilience to adapt to change. Full training is provided, with a 35-hour week from Monday to Friday 09:00–17:00 and Saturday 09:00–13:30.

Formación

• Previous Customer Service experience is helpful but not essential.
• Able to hold a conversation and show passion for going above and beyond for customers.
• In-branch training provided, 8 days over 2 weeks.

Responsabilidades

• Provide exceptional face-to-face customer service in a fast-paced branch environment while following policies and procedures.
• Process a wide range of transactions with high accuracy.
• Demonstrate excellent attention to detail.
• Educate customers about HSBC self-service devices and digital platforms.
• Collaborate with the branch team to improve workflows and banking processes.

Conocimientos

Communication

Ownership

Resilience

Empathy

Customer service

Descripción del empleo

HSBC Holdings plc is seeking a Customer Service Representative to deliver outstanding customer experiences in a busy branch. You’ll handle a variety of transactions, guide customers on self-service devices, and help them use HSBC’s digital banking options.

Role requires excellent communication, ownership of inquiries, and resilience to adapt to change. Full training is provided, with a 35-hour week from Monday to Friday 09:00–17:00 and Saturday 09:00–13:30.