Bank Switchboard Operator - Scarborough

York Teaching Hospital Facilities Management LLP; Copgrove; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Copgrove is seeking a Switchboard Operator and Receptionist to manage emergency calls, operate communication systems, and perform administrative duties. This flexible role involves working shifts across days, nights, weekends, and bank holidays. The position offers extensive benefits including NHS Pension Scheme access, generous holidays, and relocation support.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Generous relocation package

Cycle to Work scheme

Employee Assistance Programme

Qualifications

• Flexible, enthusiastic, friendly, self-motivated.
• Ability to use initiative when lone working.
• Maintain a professional, confidential, and patient-cultured approach.

Responsibilities

• Deal with emergency calls over the emergency bleep system.
• Operate switchboard and communication systems.
• Resolve enquiries professionally over the phone.
• Update electronic information in the directory system.
• Perform administrative duties including rota logging.
• Reprogram and issue replacement pagers when needed.

Job description

Responsibilities

• You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system.
• To operate switchboard and communication systems, liaising and negotiating with internal and external callers.
• To deal and resolve (wherever possible) all enquiries in a professional manner, acting as help and advice, dealing with the public on the phone.
• To update and process electronic information onto the directory system as and when required, chasing up dated information by contacting consultants, secretaries, departments, IT etc.
• Administrative duties as well as taking calls, which include processing the information sent to the Switchboard email and writing up the doctors on call rota, and accurate logging of the Trust taxi usage.
• Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported, and replace batteries for paging equipment.

We are looking to recruit a flexible, enthusiastic, friendly, self‑motivated Switchboard Operator and Receptionist based in Scarborough Hospital. Some switchboard experience would be an advantage but training will be given.

Shift Patterns and Working Hours

The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts. The shift patterns include days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota. You will need to have the ability to use your initiative when lone working and maintain a professional, confidential and patient cultured approach at all times. Apply at: https://yorkhospitals.pagetiger.com/hdjgxd

Benefits

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• Generous relocation package of up to 30% of salary (capped at £18k).
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.
• NHS Car Lease scheme and Cycle to Work scheme.
• Extensive learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.