Bank Support Assistant

Sanctuary; Lancaster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading nonprofit support organization is seeking a Bank Support Assistant to provide support to customers with mental health needs at Wyngarth Court in Lancaster. The role focuses on enhancing customers' daily living skills and social inclusion. Candidates should have a caring attitude and strong communication skills, with a Level 2 NVQ in Health and Social Care being preferred. This position offers a competitive hourly rate of £12.70, along with various benefits including discounts and comprehensive training.

Benefits

Online discounts and rewards

Health and well-being plans

Learning and development opportunities

Qualifications

• Caring, approachable nature with a confident attitude.
• Experience working as a team member.
• Excellent communication skills to build relationships.

Responsibilities

• Provide support for customers with mental health needs.
• Encourage daily living skills development.
• Maintain a safe environment in accordance with regulations.

Skills

Caring nature

Excellent communication skills

Teamwork experience

Ability to keep accurate records

Positive approach to customers

Education

Level 2 NVQ Health and Social Care

Job description

Bank Support Assistant

Wyngarth Court, Queen Street, Lancaster LA1 1LW

£12.70 per hour

Hours as when required

Sanctuary Supported Living is delighted to be recruiting for a Bank Support Assistant at our Mental Health Scheme at Wyngarh Court, Lancaster.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We're a national organisation, but we're not-for-profit and we think locally by putting our customers at the heart of what we do. We're committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day.

And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we'll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

Role

The role of Bank Support Assistant will include :

• Providing support to encourage our customers with mental health needs to maximise their own potential and
• Providing a high quality, hands‑on support service
• Encouraging customers to develop their daily living skills such as cooking, cleaning, shopping and being a part of their community
• Encouraging social inclusion and helping customers to build their confidence, resilience, and self‑esteem
• Working with statutory and non‑statutory agencies on behalf of the customers and actively encouraging choice and involvement, or acting as an advocate when required
• Maintaining a safe environment for customers, providing support in accordance with relevant regulations, procedures, and practices

Skills and Experiences

• A caring, approachable nature and a confident 'can‑do' attitude
• Ability to keep accurate records and clearly communicate relevant information to team members
• Excellent communication skills to build positive relationships with customers, families, and internal and external agencies
• Experience of working as a member of a team
• A positive and accepting approach to customers whatever their needs
• Level 2 NVQ Health and Social Care, or willing to work towards

Benefits

• A variety of online discounts and rewards from major retailers
• Health and well‑being plans
• A wide range of learning and development opportunities

Job Reference

225582

We are only currently accepting applications from those with the right to work in the UK.

If you are applying internally, don't forget to use your internal careers account to submit your application.

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.

Inclusion and Equality

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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