Bank Receptionist (Whitby Hospital Extended Access Service)

NHS; Whitby; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in the UK is looking for a Bank Receptionist to be the main contact for patients and visitors in Whitby Hospital. The role requires good communication skills, experience in a similar position, and knowledge of Microsoft Office applications. Candidates must be able to work under pressure and manage their workload effectively. The position is contracted or on a zero hours basis at £12.53 per hour.

Qualifications

• 6 months minimum experience in a similar role.
• Experience of working within the NHS or general practice.
• Ability to travel across various sites when required.

Responsibilities

• Act as the main point of contact for patients & visitors.
• Manage and prioritise own workload.
• Support the clinical teams with basic requests.

Skills

Interpersonal skills

Communication

Confidentiality

Teamwork

Time management

Education

Minimum level 2 Maths and English or equivalent

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Office Outlook

SystmOne

Job description

Overview

Bank Receptionist (Whitby Hospital Extended Access Service) – Whitby Hospital, Springhill, Whitby, YO21 1DP

Interviews will be held in person in York.

Responsibilities

• To act as the main point of contact for patients & visitors arriving.
• Report and action facility issues and faults where required.
• Where appropriate, escalate Health & Safety and facility issues.
• To support the clinical teams working in our services with basic requests.
• To manage the waiting room area whilst patients wait to be seen.
• Interaction with patients to provide information, signposting, and advice.
• Demonstrate a competent level of interpersonal skills.
• Manage and prioritise own workload.
• Ensure the clinical rooms are stocked where appropriate.
• Any other duties as directed.
• Completion of administrative tasks as directed.
• Hours and location details are listed below where relevant.

Qualifications

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)
• 6 months minimum experience in a similar role
• Able to use Microsoft Office Word, Excel and Outlook
• Understand and observe strict confidentiality.
• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Experience

• 6 months minimum experience in a similar role
• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Other

• Ability to travel across various sites when required.
• Good written and verbal communication skills
• Able to work well under pressure
• Able to work as part of a team
• Able to listen and empathise
• Hard working and willing

Job details

£12.53 per hour

Contracted or Bank (Zero hours)

Hours: Monday to Friday 18:15–20:15; Saturday 08:45–13:00 / 13:00–17:15

Locations: Whitby Hospital, Springhill, Whitby, YO21 1DP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.