Bank Branch Customer Advisor

Onesavings Bank Plc; Canterbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK retail savings bank is seeking a Customer Service Assistant for its Canterbury branch. This role involves building rapport with customers, processing various banking transactions, and supporting customer feedback. Candidates should have previous experience in customer service and cash handling, along with GCSEs in Maths and English. The position offers a starting salary of £23,000 and a range of benefits including private medical insurance and 28 days of annual leave.

Benefits

Enhanced family-focused benefits

Access to Private Medical Insurance

28 days annual leave plus bank holidays

Qualifications

• Must have previous experience in a customer facing environment.
• Experience in cash handling is essential.

Responsibilities

• Build rapport face to face with customers in a busy branch.
• Process transactions and amendments on savings accounts.
• Handle large sums of cash and open new savings accounts.
• Identify and support vulnerable customers.

Skills

Customer service orientation

Cash handling

Problem solving

Teamwork

Education

GCSE's or equivalent in Maths and English

Job description

A UK retail savings bank is seeking a Customer Service Assistant for its Canterbury branch. This role involves building rapport with customers, processing various banking transactions, and supporting customer feedback. Candidates should have previous experience in customer service and cash handling, along with GCSEs in Maths and English. The position offers a starting salary of £23,000 and a range of benefits including private medical insurance and 28 days of annual leave.