Band 4 Liver Surveillance Patient Navigator

Royal Free London NHS Foundation Trust; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS trust in London is seeking a Band 4 Liver Surveillance Patient Navigator to provide administrative support for liver disease surveillance projects. The ideal candidate will possess strong communication skills and demonstrate empathy while engaging with patients. Responsibilities include managing appointment processes, supporting clinical teams, and enhancing patient pathways. This role offers an opportunity to contribute to crucial healthcare initiatives.

Benefits

Flexible hours

Generous benefits

Career development opportunities

Qualifications

• Experience of using databases and enterprise-wide systems.
• Previous administrative experience in a healthcare setting.
• Ability to manage and prioritise own workload.

Responsibilities

• Provide high-quality administrative support for liver disease projects.
• Contact patients in the liver surveillance pathway.
• Streamline administration processes for patient management.

Skills

Excellent communication skills

Empathy

Database management

Customer care

Organisational skills

Education

English and Maths at GCSE level or equivalent

Diploma level qualification or equivalent experience

Tools

NHS computer systems

Cerner

Job description

Band 4 Liver Surveillance Patient Navigator

The Royal Free Hepatology team are seeking an experienced administrator with excellent communication skills and a high degree of empathy to engage and support patients to attend their medical appointments.

The goal is to ensure a smooth pathway for patients with suspected liver disease from diagnosis through to treatment and follow up as part of a liver surveillance programme which aims to detect liver cancer at an early stage, so that patients can benefit from curative treatment.

Main duties of the job

The post holder will:

• Work with the clinical and operational teams to provide a high quality, effective administrative support across two liver disease surveillance projects
• Provide a point of contact for patients identified via the liver surveillance pathway
• Provide streamlined administration processes around the patient and their individual needs, ensuring clinic appointments are made and communicated to the patient
• Increase the number of patients identified via the Community Liver Health Check project being offered liver surveillance
• Work closely with the HCC (hepatocellular carcinoma - liver cancer) MDT (multi-disciplinary team) to support the adoption of a recall database to ensure a robust system for tracking patients
• Participate in and identify ways of development for the liver surveillance pathways

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Job responsibilities

Please see the attached Person specification and Job description for more information on working at Royal Free London.

Person Specification

System and organisational skills

• Experience of using databases and enterprise wide systems
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems
• Experience of NHS computer systems
• Knowledge of Cerner
• Experience of managing and prioritising own workload and working to deadlines

Personal qualities and attribute

• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Reliability - good time keeping
• Ability to learn and assimilate information quickly

Education and professional qualifications

• English and Maths at GCSE level or equivalent
• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development
• Diploma level qualification or equivalent experience

Others

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
• Ability to work flexibly to accommodate peaks and troughs of activity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.