Band 4 Administrator/Secretary - Psychotherapy Area

NHS; Birmingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local mental health service provider in Birmingham seeks an organised Administrator / Secretary to support their Specialist Psychotherapies Service team. This role includes providing essential secretarial and administrative support, managing correspondence, coordinating diaries, and maintaining accurate data across services. Ideal candidates will have qualifications in Business Administration and experience as a secretary. This full-time fixed-term position offers a salary from £27,485 to £30,162 annually.

Qualifications

• Minimum of NVQ 3 in Customer Care/Business Administration required.
• Must possess RSA II Typing or equivalent qualification.
• GCSE Grade 'C' in English and Maths is essential.

Responsibilities

• Manage correspondence, reports, and meeting minutes.
• Coordinate appointments, diaries, and team communications.
• Maintain accurate data on RIO and other relevant systems.
• Liaise with internal teams and external agencies.

Skills

Excellent communication and interpersonal skills (written and verbal)

Minute taking skills

Able to work under pressure and to tight deadlines

Ability to ensure timely task completion

Education

NVQ 3 Customer Care/Business Administration or equivalent

RSA II Typing / Word Processing or equivalent

GCSE Grade 'C' or equivalent English Language & Maths

Tools

Microsoft Office Suite

Job description

Job summary

*PREVIOUS APPLICANTS NEED NOT APPLY*

We're seeking a proactive and organised Administrator / Secretary to support our Specialist Psychotherapies Service and Compassionate Mind Training team. This split-role offers variety and impact, providing comprehensive secretarial and administrative support across two dynamic services.

Join a team where innovation is encouraged, and your contribution truly matters. Apply now to be part of a supportive and forward-thinking NHS Trust.

Key responsibilities

• Manage correspondence, reports, and meeting minutes
• Coordinate appointments, diaries, and team communications
• Maintain accurate data on RIO and other relevant systems
• Liaise with internal teams and external agencies

Qualifications

• Minimum of NVQ 3 Customer Care/Business Administration or equivalent
• RSA II Typing / Word Processing or equivalent
• GCSE Grade 'C' or equivalent English Language & Maths

Desirable qualifications

• RSA III
• Shorthand or Speedwriting

Experience

• Demonstrable experience of working as a secretary.
• Experience of dealing with sensitive/distressing issues
• Experience of dealing with a range of disciplines and agencies.
• Experience of Microsoft software packages including Outlook, Word, Excel and Powerpoint
• Working knowledge of Data Protection Act and Information Governance

Desirable experience

• Experience handling petty cash.
• Experience of organising training and events, catering, liaisons with venues
• Previous experience of working in a health environment within a multi-disciplinary team setting
• Knowledge or insight of Mental Health issues

Skills

• Excellent communication and interpersonal skills (written and verbal)
• Minute taking skills
• Able to work under pressure and to tight deadlines
• An ability to ensure that tasks are completed in a timely manner.

Desirable skills

• Audio Transcription/typing

About us

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

Job details

Date posted: 18 December 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 a year per annum, pro rata

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 436-7587939

Job locations: Callum Lodge (B18 5SJ) & The Coach House (B13 8QY), Birmingham, B18 5SJ

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Birmingham and Solihull Mental Health NHS Foundation Trust

Address: Callum Lodge (B18 5SJ) & The Coach House (B13 8QY), Birmingham, B18 5SJ

Employer's website: https://www.bsmhft.nhs.uk/

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)