Band 3 Ward Clerk | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS Trust in the United Kingdom is seeking a Ward Clerk to provide front-line reception services and high standard of customer care. The ideal candidate will have experience in public-facing roles, clear communication skills, and the ability to thrive in a busy clinical environment. Responsibilities include welcoming patients, maintaining records, and managing administrative tasks. Join a team delivering care to over 1.6 million patients a year. Applications close on 5 Jan 2026.

Qualifications

• Proven experience working in a public/patient facing role.
• Clear, concise verbal and written communication skills.
• Initiative and problem-solving ability in a busy clinical environment.

Responsibilities

• Welcoming patients and relatives, directing visitors and answering telephones.
• Maintaining bed boards and recording admissions in real time.
• Coordinating transport bookings and managing post sorting.

Skills

Customer care

Verbal communication

Written communication

Problem-solving

Organizational skills

Job description

Overview The ward clerk provides front‑line reception service to the ward, delivering a high standard of customer care to multidisciplinary teams, patients, relatives and carers. The post‑holder collects, investigates, verifies and records patient demographic and treatment data, ensuring accurate, timely entry into the computerized patient information system to support NHS targets and clinical safety.

Responsibilities

• Welcoming patients and relatives, directing visitors and answering telephones.
• Maintaining bed boards, recording admissions, discharges and attendances in Cerner or relevant electronic system in real time.
• Coordinating transport bookings, providing weekly and monthly ward activity figures.
• Managing post sorting and distribution, carrying out effective forward planning and a range of administrative processes to support high quality patient care.

Qualifications

• Proven experience working in a public/patient facing role.
• Clear, concise verbal and written communication skills.
• Initiative, problem‑solving ability and the capacity to thrive in a busy clinical environment.

Join the Royal Free London NHS Foundation Trust, one of the largest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through Barnet, Chase Farm and Royal Free hospitals.

Application Deadline This advert closes Monday 5 Jan 2026.