Band 3 Ward Administrator

Birmingham Community Healthcare NHS FT; Birmingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

A local healthcare provider is seeking a part-time administrative role focused on supporting systems and processes within their team. The ideal candidate will possess strong organizational and communication skills, ensuring effective collaboration with various departments and excellent customer care. This position is integral to the smooth running of the office and involves contact with the public and health professionals. Candidates should have relevant qualifications and experience in administration and be proficient with IT systems.

Qualifications

• Experience in preparation and use of complex IT and data systems.
• Relevant experience in an administrative role is required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Support systems and processes in the team.
• Provide cover for other teams within the services.
• Communicate with members of the public and GPs.

Skills

Organisational skills

Communication skills

Customer care

IT proficiency

Education

NVQ Level II in Business Administration / Customer Service

GCSE in English and Maths

Tools

MS Word

MS Excel

PowerPoint

Patient Clinical Systems

Job description

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

**Please note, Sponsorships are NOT provided for this post**

Our vision can be summed up as 'Best Care: Healthy Communities'. BCHC exists to provide the Best Care possible to support the people who use our services, many of whom are among the most vulnerable in our society, to live well in Healthy Communities. So if you want be a part of this, we would love to hear from you.

Within Adults and Specialist Rehabilitation Division we have a Part time, permanent position of 18 hrs p/w available at West Heath Hospital which we are looking to appoint to.

Main duties of the job

The post holders will be expected to support systems and processes in the team and underpin the smooth running of the office. It is, therefore, essential that you possess excellent organisational and communication skills. There will be an expectation for the postholder to provide cover for other teams within the Adults and Specialist Inpatient services.

The position requires some contact with members of the public, GPs, departments within the Trust, also with external agencies, so good communication and interpersonal skills will be required, along with the ability to work to tight deadlines and prioritise your work.

About us

IMPORTANT

• Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

Job responsibilities

For further details on the main responsibilities, please see the attached job description and person specification.

Person Specification

Qualifications / training

• RSA II or OCR Equivalent word processing or administrative subject.
• NVQ Level II in Business Administration / Customer Service or equivalent experience
• GCSE certificate in English and Maths

Experience

• Experience in preparation and use of complex IT and data systems, presenting complex written and verbal information.
• Relevant experience in an administrative role.
• Experience of call handling and customer care
• Experience of working in a health or custodial setting

Skills/knowledge

• Excellent organisational/ prioritisation skills and the ability to meet deadlines, often working with sensitive or contentious information within varying environments.
• Work effectively on own initiative or as part of a team.
• Excellent verbal, written and interpersonal communication skills.
• Experience in dealing with a range of disciplines.
• Competent user of MS Word, Excel, PowerPoint and Patient Clinical Systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.