Patient Services Administrator

Birmingham Community Healthcare NHS foundation Trust; Park Central; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community healthcare provider has an exciting vacancy for a Patient Services Administrator in the Oral Surgery/Oral Medicine/Primary Care Department. The role involves providing administrative support, coordinating clinics, and ensuring efficient operation within a dynamic dental team. Candidates should possess strong administrative skills, be flexible in their approach to work, and have a commitment to enhancing patient experiences. This position is vital in helping meet healthcare service targets and providing quality care for patients in Birmingham.

Qualifications

• Experience in administrative support within healthcare settings is preferred.
• Ability to manage workload efficiently and meet waiting time targets.
• Excellent communication skills to interact with patients and colleagues.

Responsibilities

• Provide administrative support including booking appointments and answering queries.
• Coordinate outpatient clinics and manage workload within the dental team.
• Flexibly rotate with team members to ensure continuous service.

Job description

Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, based in the Oral Surgery/Oral Medicine/Primary Care Department at the Birmingham Dental Hospital who will need to work across sites when necessary.

The role provides administrative support to our patients. From booking appointments, issuing letters, and answering patient queries to co‑ordinating outpatient clinics and supporting our clinical colleagues.

To work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service in order to meet the Trust’s patient waiting time targets and enhance patient experience.

To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.

The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for the management of their own workload and will be expected to develop and maintain up to date knowledge of all services within Specialty Management Groups which will enable them to deal with any service related queries.

This is a multi‑skilled and multi‑tasked role therefore the post holder will be expected to be flexible and rotate with other team members thereby ensuring cover across other Specialty Management Groups as and when required.

IMPORTANT

• Please ensure you check yourTrac account regularly as this is how we will communicate with you during the shortlisting and selection process
• Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address for the most current THREE years

About Us

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people’s homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

For further details on the main responsibilities, please see the attached job description and person specification.

This advert closes on Monday 12 Jan 2026.