Band 3 Medical Secretary

Birmingham Community Healthcare NHS Foundation Trust; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community healthcare provider in Birmingham seeks a Medical Secretary to support the medical secretariat during maternity leave. You will be responsible for audio and copy typing, general administration, and providing a customer-focused service. The ideal candidate will have strong Microsoft Office skills and experience managing administrative workflows. This role is pivotal in maintaining communication and efficiency within the healthcare setting, ensuring the delivery of high-quality care to patients.

Qualifications

• Strong ability to undertake audio and copy typing accurately.
• Experience in using Microsoft Office applications for data management.
• Proven track record in managing administrative duties efficiently.

Responsibilities

• Provide a support medical secretarial service within the Division.
• Undertake accurate audio/copy typing of medical correspondence.
• Manage priorities and contribute to a professional service.

Skills

Audio/copy typing

Microsoft Applications (e.g. Excel)

Customer service

Data entry

Tools

Patient administrative systems (PAS)

Job description

Job Overview

Covering maternity leave, you will work as part of the Medical Secretariat to meet overall service priorities and targets. This role requires close liaison with clinical and support staff across the Division, other clinical leadership teams, patient services, and service users.

• Provide a support medical secretarial service within the Division.
• Undertake accurate audio/copy typing of medical correspondence and general administration duties, including answering the telephone, taking messages, photocopying, filing, faxing and associated duties in an efficient and timely manner.
• Support the day-to-day functions of the Medical Secretariat, manage priorities and contribute to the provision of a well‑led, professional, efficient, accurate and timely service.
• Provide support for written and telephone enquiries on behalf of the Medical Secretariat.
• Type urgent and routine NHS clinical letters where required and transcribe letters from audio recordings, ensuring accuracy and a high standard of presentation.
• Assist in achieving national and local performance targets.
• Support the service during periods of short staffing levels by working as required.
• Deputise in the absence of the Senior Medical Secretaries where required.
• Actively engage with the Specialty Management Groups to support the delivery of local and national targets.
• Assist in the collation of information for reports, for example medical reports or incident reports for auditing as required.
• Input and retrieve data within various computer systems and databases such as patient administrative systems (PAS) i.e., Rio/R4, ensuring data quality and accuracy of any information entered.
• Work as part of a wider team and share responsibility to contribute towards the smooth running of an administrative service.
• Provide a customer‑focused service and be able to communicate effectively and appropriately with patients and staff at all levels.
• Use Microsoft Applications (e.g. Excel) for maintaining and managing records.
• Report any issues or complaints as necessary through the DATIX incident management system.
• Undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Be Part of Our Team

BCHC has more than 5,000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

For further details or informal visits contact:
Name: Jeanette Dudley
Job title: Business Support Manager
Email address: [e-mail]
Telephone number: 0121 4665549