Band 3 Frailty Support Worker

Hywel Dda University Health Board; Carmarthen; On-site; GBP 20,000 - 30,000; Full time

Job summary

A regional health service provider in Carmarthen is looking for dedicated individuals to care for frail patients. The role emphasizes promoting independence through proper nutrition and hydration, working with nursing teams, and supporting bilingual policies. Applicants must possess NVQ level 3 in Health or equivalent and demonstrate strong communication skills. Your opportunity to make a difference in healthcare awaits with flexible working hours available.

Qualifications

• Must hold NVQ level 3 in Health or equivalent.
• Experience in caring for frail patients is desired.
• Communication skills and teamwork ability are essential.

Responsibilities

• Provide care supporting patient independence.
• Work alongside nursing and therapies team.
• Promote patients' mobility, nutrition, and hydration.

Skills

Good communication skills

Team player

Ability to work independently

Experience in dementia care

Ability to speak Welsh

Education

NVQ level 3 in Health or equivalent

Job description

Overview

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

The post offers the opportunity to develop your skills and experience in caring for frail patients. Dementia and frailty are a growing challenge within healthcare, and we, as healthcare professionals, are at the forefront of providing the dignity, support and care that people deserve. The aim of the role would be to improve the patient experience by promoting the patients' independence, focusing on mobility, nutrition and hydration to maintain and maximize their functional ability.

We are committed to supporting staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. Welsh speakers are welcome to apply. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Responsibilities

• Hold an NVQ level 3 in Health or equivalent.
• Demonstrate good communication skills and be an excellent team player.
• Work alongside the nursing and therapies team.
• Provide care 7 days a week with no night duty; various full or part time hours are available.
• Promote patient independence by focusing on mobility, nutrition and hydration.
• Support the implementation of Hywel Dda’s bilingual policy to enhance patient and service user experiences.

Qualifications & Requirements

• NVQ level 3 in Health or equivalent.
• Excellent communication skills and ability to work independently.
• Experience in dementia and frailty care is desirable.
• Desirable: ability to speak Welsh.
• Welsh and/or English speakers are equally welcome to apply.

Benefits & Further Information

Interviews to be held on 05/01/2026.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in‑hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest.
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire.
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion.
• 47 general practices (six of which are health board-managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers.
• Numerous mental health and learning disabilities services.

Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English.