Band 3 - Clerical Officer, Radiology | West Hertfordshire Teaching Hospitals NHS Trust

West Hertfordshire Hospitals NHS Trust; St Albans; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in St Albans is seeking individuals to join their Admin and Clerical Team, providing vital support for ultrasound and imaging services. Ideal candidates should excel in communication, thrive in a collaborative environment, and possess customer service experience. This role offers the chance to make a difference in patient care while enjoying benefits such as flexible working options. Apply by December 31, 2025.

Benefits

Flexible working options

Focus on staff wellbeing and development

Qualifications

• Experience in a customer-facing role is essential.
• Ability to thrive in a team-oriented environment.

Responsibilities

• Welcome patients and service users to the department.
• Book patients for examinations and guide them to waiting areas.
• Arrange appointments for ultrasound and other services.
• Handle telephone queries and general clerical tasks.

Skills

Strong communication skills

Team collaboration

Customer service experience

Job description

Join our growing Admin and Clerical Team!

Our service is growing, and we are excited to announce upcoming opportunities to join our Radiology Clerical team at St Albans City Hospital.

This role is perfect for those with strong communication skills who thrive in a close-knit team environment while also collaborating with a wide range of professionals across the hospital.

As part of this team, you'll provide vital administrative and clerical support for ultrasound and other imaging services.

If you have experience in a customer-facing role and are interested in a rewarding NHS career focused on patient support, this could be the perfect opportunity for you.

Key Responsibilities

• Welcoming patients and service users to the department.
• Booking patients in for their examinations and directing to the relevant sub waiting areas.
• Arranging Ultrasound and other appointments in line with clinical pathway targets.
• Answering telephone queries and other general clerical duties.

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.

At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly. https://www.westhertshospitals.nhs.uk/flexibleworking/.

We kindly invite you to consider submitting an application.

If you have a disability or long-term health condition and should you require support or guidance please contact [e-mail].

If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Please refer to the attached job description and person specification for a full list of duties and details about the role.

Important Information - PLEASE READ

Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.

This advert closes on Wednesday 31 Dec 2025