Band 3 Administrator Lisburn Full Time Temporary

Honeycomb Jobs Ltd; Belfast City District; On-site; GBP 19,000 - 27,000; Full time

Job summary

Honeycomb is recruiting Band 3 Administrators to join the Continence and Equipment Team in Lisburn. This busy, customer‑focused role involves handling a high volume of telephone calls and providing day‑to‑day administrative support to ensure the service runs smoothly. Working hours are Monday to Friday, 9am–5pm.

The ideal candidate will have call centre or busy office experience, excellent telephone manners and good IT skills. Basic or Enhanced Access NI checks may be required.

Qualifications

• Experience in a call centre, customer service, or busy office environment.
• Excellent telephone manner and communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage a high volume of calls while remaining calm and professional.
• Good IT skills and confidence using computer systems.
• Flexible, proactive approach and ability to work as part of a team.
• Professional and empathetic approach when dealing with enquiries.

Responsibilities

• Handling a high volume of telephone calls from service users, healthcare professionals, and other relevant contacts.
• Responding to enquiries in a professional, friendly, and efficient manner.
• Providing administrative support to the Continence and Equipment Team.
• Updating and maintaining records and databases accurately.
• Processing information and assisting with general office duties.
• Communicating effectively with colleagues and external contacts to support the delivery of the service.
• Maintaining confidentiality and handling sensitive information appropriately.

Skills

Excellent telephone manner

Communication skills

Organisational skills

Attention to detail

High volume call handling

Team player

Job description

Honeycomb is pleased to work with BSO to recruit a number of Temporary Band 3 Administrators Based In Lisburn.

Location: Lisburn
Working hours: Monday to Friday, 9am-5pm
Contract: Temporary

About the Role

We are currently seeking reliable, organised and customer-focused Band 3 Administrators to join the Continence and Equipment Team within BSO, based in Lisburn.

This is an excellent opportunity for someone with strong administration and telephone skills who enjoys working in a busy, fast-paced environment. The role will involve a high volume of incoming and outgoing calls, supporting the team with day-to-day administrative duties, and helping to ensure the smooth running of the service.

Key Responsibilities

• Handling a high volume of telephone calls from service users, healthcare professionals, and other relevant contacts.
• Responding to enquiries in a professional, friendly, and efficient manner.
• Providing administrative support to the Continence and Equipment Team.
• Updating and maintaining records and databases accurately.
• Processing information and assisting with general office duties.
• Communicating effectively with colleagues and external contacts to support the delivery of the service.
• Maintaining confidentiality and handling sensitive information appropriately.

About You

We are particularly interested in candidates who have experience in a call centre, customer service, or busy office environment.

The ideal candidate will have:

• Excellent telephone manner and communication skills.
• Strong organisational skills and attention to detail.
• The ability to manage a high volume of calls while remaining calm and professional.
• Good IT skills and confidence using computer systems.
• A flexible, proactive approach and the ability to work effectively as part of a team.
• A professional and empathetic approach when dealing with enquiries.

Working Hours and Location

• Monday to Friday
• 9am-5pm
• Based in Lisburn
• Temporary position

If you have strong customer service skills, enjoy speaking with people and are confident managing telephone enquiries in a busy environment, we would love to hear from you!

If you require any reasonable adjustments or additional support throughout the recruitment process, please let us know and we will make the appropriate arrangements.

Please note: Successful applicants may be required to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent an appointment, and any disclosures will be managed confidentially.

Honeycomb is an equal opportunities employer. Due to the volume of applications received, we may not be able to respond to every applicant individually. However, we thank all candidates for their interest in this opportunity.

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