Temporary Admin Specialist - Call Centre Lisburn

Honeycomb Jobs Ltd; Belfast City District; Presencial; GBP 19.000 - 27.000; Jornada completa

Descripción de la vacante

Honeycomb is recruiting Band 3 Administrators to join the Continence and Equipment Team in Lisburn. This busy, customer‑focused role involves handling a high volume of telephone calls and providing day‑to‑day administrative support to ensure the service runs smoothly. Working hours are Monday to Friday, 9am–5pm.

The ideal candidate will have call centre or busy office experience, excellent telephone manners and good IT skills. Basic or Enhanced Access NI checks may be required.

Formación

• Experience in a call centre, customer service, or busy office environment.
• Excellent telephone manner and communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage a high volume of calls while remaining calm and professional.
• Good IT skills and confidence using computer systems.
• Flexible, proactive approach and ability to work as part of a team.
• Professional and empathetic approach when dealing with enquiries.

Responsabilidades

• Handling a high volume of telephone calls from service users, healthcare professionals, and other relevant contacts.
• Responding to enquiries in a professional, friendly, and efficient manner.
• Providing administrative support to the Continence and Equipment Team.
• Updating and maintaining records and databases accurately.
• Processing information and assisting with general office duties.
• Communicating effectively with colleagues and external contacts to support the delivery of the service.
• Maintaining confidentiality and handling sensitive information appropriately.

Conocimientos

Excellent telephone manner

Communication skills

Organisational skills

Attention to detail

High volume call handling

Team player

Descripción del empleo

Honeycomb is recruiting Band 3 Administrators to join the Continence and Equipment Team in Lisburn. This busy, customer‑focused role involves handling a high volume of telephone calls and providing day‑to‑day administrative support to ensure the service runs smoothly. Working hours are Monday to Friday, 9am–5pm.

The ideal candidate will have call centre or busy office experience, excellent telephone manners and good IT skills. Basic or Enhanced Access NI checks may be required.