Back of house admin

By Narjis Clinic; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

An aesthetic clinic in Marylebone is seeking a highly organized Back of House Admin. The role requires exceptional communication skills, experience in a fast-paced admin environment, and proficiency in diary management. Responsibilities include responding to client inquiries, managing bookings, and supporting clinic operations. Ideal candidates will demonstrate a track record in converting inquiries to bookings. This is a full-time position with a competitive salary and requires flexibility in hours.

Qualifications

• Proven experience in a high-volume admin or sales support role.
• Exceptional written and verbal communication skills.
• Confident using booking/CRM systems and managing diaries.

Responsibilities

• Respond to client inquiries promptly and professionally.
• Convert inquiries into bookings through persuasive communication.
• Manage clinic diary and schedule appointments.

Skills

High-volume admin experience

Sales support experience

Exceptional communication skills

Diary management skills

Proactive problem-solving

Tools

Booking/CRM systems

Job description

Role Overview

Back of House Admin — By Narjis Aesthetics & Academy. We are seeking a highly organised, fast-paced Back of House Admin to join By Narjis Aesthetics & Academy in Marylebone, London. This role is critical for ensuring every client inquiry is handled promptly and professionally, supporting seamless clinic operations, and driving sales conversions through excellent communication and diary management.

Working Hours

Full-time: 10 hours per day, 5 days a week (50 hours per week). Flexibility required for occasional evening or weekend coverage based on clinic needs.

Key Responsibilities

• Respond to every client inquiry (phone, email, DM, WhatsApp) with speed, accuracy, and professionalism.
• Convert inquiries into bookings through persuasive, tailored communication and strong product/service knowledge.
• Manage the clinic diary: schedule appointments, coordinate staff calendars, handle last-minute changes, and avoid double-bookings.
• Relay information efficiently between clients, practitioners, and management to ensure clarity and follow-through.
• Maintain accurate records of all client interactions and bookings.
• Proactively follow up with leads and past clients to maximise conversion rates.
• Support sales initiatives and upsell relevant treatments or courses as appropriate.
• Monitor and report on inquiry trends, conversion rates, and client feedback to management.
• Assist with general administrative tasks as needed (filing, reporting, inventory updates).

Required Experience & Skills

• Proven experience in a high-volume admin, front of house, or sales support role (ideally in aesthetics, beauty, healthcare, or similar service sector).
• Demonstrated track record of converting inquiries to bookings or sales.
• Exceptional written and verbal communication skills.
• Highly organised, detail-oriented, and able to manage multiple priorities under pressure.
• Fast learner, sharp thinker, and proactive problem solver.
• Confident using booking/CRM systems, email, and messaging platforms.
• Excellent diary management and time management skills.

Personal Attributes

• Calm under pressure and thrives in a fast-paced environment.
• Naturally persuasive, empathetic, and client-focused.
• Discreet with sensitive information.
• Team player who collaborates well with practitioners and management.

Application Process

To apply, please send your CV and a brief cover letter outlining your relevant experience and why you’re the perfect fit for a fast-paced, client-focused role at By Narjis Aesthetics & Academy.

Additional Details

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £1,000 – £1,400 monthly
Starting time: Immediate start!

About By Narjis Clinic

An aesthetic clinic