B2M157-25 - Admissions & Applicant Engagement Advisor

University of Staffordshire Business Engagement; England; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading UK university seeks an Admissions & Applicant Engagement Advisor to support international recruitment efforts. The role involves processing international applications, ensuring compliance with UKVI regulations, and providing outstanding service to applicants. Ideal candidates will possess strong customer service skills and an understanding of UKVI policies. The position is fixed-term until June 2026, based at the Stoke Campus.

Qualifications

• Committed to delivering outstanding customer service.
• Ability to work in a fast-paced environment.
• Knowledge of relevant compliance regulations.

Responsibilities

• Process international applications and offers.
• Ensure compliance with UKVI regulations.
• Maintain up-to-date knowledge of UKVI policy.

Skills

Customer service orientation

Knowledge of UKVI policy

Time management

Job description

Overview

Admissions & Applicant Engagement Advisor – Business to Markets

Location: Stoke Campus

Salary: £28,381 to £32,546 Per Annum (Fixed Term Maternity Cover)

Release Date: Wednesday 01 October 2025

Closing Date: Saturday 11 October 2025

Reference: B2M157-25

About The Role

We have an exciting fixed term opportunity within our International Admissions team based in our Business to Markets function. This role is crucial to the delivery of our ambitious international recruitment targets whilst also delivering an outstanding end-to-end service to International fee status applicants. The role will be responsible for making decisions in compliance with UKVI regulations and internal policies and procedures, often working to prescribed service level agreements and strict deadlines. This role will require an individual who is committed to delivering outstanding customer service but enjoys working in a fast-paced, competitive but highly-regulated setting.

Please note that this is a fixed term opportunity until June 2026.

Main Responsibilities

• Maintain an up-to-date knowledge of UKVI policy and regulation, ensuring that relevant processes to safeguard the University’s Highly Trusted Sponsor licence are followed at all times and undertaking ongoing training as required.
• Responsible for international application processing, offer-making and fee status assessment from a range of sources including Overseas Partners, Agents, UCAS and direct, utilising the International Admissions toolkit and maintaining consistently high levels of accuracy.
• UKVI SMS (Sponsor Management System) Level 1 user responsible for undertaking all duties related to pre-CAS assessment and issuance of Confirmation of Acceptance for Studies (CAS) documentation, including Pre-CAS Interviews and Visa Finance Checks, making risk-based decisions on Student Visa suitability in accordance with UKVI regulations and internal policies and procedures.
• Embody the University values by providing a customer-focused and professional contact point for key internal and external stakeholders, delivering a service which effectively contributes to the University’s ambitious recruitment and conversion targets.
• Effective time management throughout the cycle, balancing priorities and contributing to a high-performing recruitment-focused function within the Admissions team.
• Mandatory staffing on a rota basis of key recruitment and conversion activities such as outbound calling, attendance at Offer Holder and Open Days, and Clearing.

Contact For Informal Discussion

For an informal conversation please contact Barbara Jones, Admissions Manager (International) at [e-mail]

Apply Online

Further Details

Person Specification

Role Descriptor

Useful Links

In Return

In return for your contributions to the work of our University, you'll be based from one of our industry leading campuses, enjoying a range of benefits exclusive to members of our community and contributing to our vision, value and culture. Before you apply, take an opportunity to learn more about us by visiting the links above.

Our Commitment to Inclusion

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University.

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.

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